FAQs

Can't find the questions you want to ask? Email us at hello@sisuscents.com

 

How strong are the scents?

We try our best to make sure the scents are just right to subtlely elevate your experience at different moments of your day and not to overwhelm you. Let us know how you think about it at hello@sisuscents.com

 

What ingredients do you use?

We use coconut blend wax with unbleached cotton wicks. Our candles are 100% biodegradable and free from toxins. Every hand-poured candle is vegan, natural and paraffin-free. 

 

Do you offer gift cards?

Yes! We understand that it could be challenging to guess what scent suits your beloved ones the most. We offer gift cards with $50, $100 and $150 denominations. They are available here.

Please note that we do not accept returns or offer refunds on gift cards.

 

Where do you ship?

We ship within the 48 contiguous United States in this store. For shipping in other regions and outside the United States, please go to our Amazon store to place your order.

 

Do you offer free shipping?

You can enjoy FREE standard shipping on all orders that ship within the 48 contiguous United States. For details, please refer to our shipping policy.

 

What's your return policy?

If you don't like the scent of candles at all, we offer refunds on unused and undamaged products. 

If your order arrived with damaged products, please include photos and a detailed description in your email.

You can contact us at hello@sisuscents.com to get the return process started. All returns must be processed within 30 days of receiving your order and require proof of purchase. 

 

Do you offer refunds?

Definitely yes if you don't enjoy the scent you received. We strive to bring you the right fragrance that could be the best companion in different moments of your day. We offer refunds on unused and undamaged products. We do not accept returns or offer refunds on discounted or sale items and gift cards. Please email us at hello@sisuscents.com to start the refund process.